Cookie Policy

Last updated: October 27, 2026

This Cookie Policy explains how Sigwin d.o.o. ("we," "us," or "our") uses cookies and similar technologies on UrQ.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and support required site functionality.

How We Use Cookies

We use only strictly necessary operational cookies required for UrQ to function. We do not use optional analytics or marketing cookies in UrQ.

Operational Cookies (Required)

These cookies are required to authenticate users, prevent fraud, and provide core UrQ features:

Cookie	Domain	Purpose	Duration
`urq_auth`	urq.app	Securely identifies your account (HTTP-only)	30 minutes
`urq_refresh`	urq.app	Refreshes your session securely (HTTP-only)	Session, or up to 30 days (Remember me)
`urq_last_provider`	urq.app	Remembers your last login provider for convenience	1 year
`urq_session`	urq.app	Signals that you have a session so pages can skip account requests that would fail	Session, or up to 30 days (Remember me)
`__stripe_mid`	urq.app	Stripe fraud prevention identifier required by Stripe.js	Up to 1 year
`__stripe_sid`	urq.app	Stripe fraud prevention session identifier required by Stripe.js	Up to 30 minutes
`cw_conversation`, `cw_user_*`	urq.app	Keeps your support chat conversation open across pages (Chatwoot)	Up to 1 year
Multiple Google cookies (Google Picker API)	`accounts.google.com`, `.google.com`	Set by Google when you use "Open from Google Drive" to complete that feature flow	Set by Google

You cannot opt out of these operational cookies while using UrQ, because they are required for the Service to function.

Local Storage

We use Local Storage on your device to store your preferences.

Item	Purpose
`theme`	Remembers your dark/light mode preference
`cwCookie` (mobile app)	Keeps your support chat conversation between openings (Chatwoot). Signing out removes it
`urq_support_chat_identity`	Remembers which account opened the support chat on this device, so another account never sees its conversation

Analytics

We use Cloudflare Web Analytics to understand how UrQ is used. Cloudflare Web Analytics is privacy-focused and:

Does not use cookies
Does not track individual users
Does not collect personal information
Collects only aggregate data (page views, browser types, countries)

Learn more: Cloudflare Web Analytics Privacy

We also use PostHog (hosted in the EU) to understand which steps of UrQ people reach, so we can fix where it gets in their way. PostHog runs on UrQ's own domain and:

Does not use cookies, local storage or session storage
On public pages, counts visitors who are not signed in from a hash of IP address and browser that PostHog rotates daily, so a visitor cannot be followed from one day to the next
In the app, uses a random analytics ID that is not your account ID, name or email
Never receives your script text, document titles or audio
Is off for any browser that sends a Global Privacy Control signal, and you can turn it off in your account settings

Learn more: PostHog Privacy

Third-Party Operational Cookies

UrQ relies on third-party operational cookies for required platform behavior:

Stripe (__stripe_mid, __stripe_sid) is used for fraud prevention and required by Stripe infrastructure.
Google Picker API sets multiple cookies on accounts.google.com and .google.com only when you explicitly click Open from Google Drive and proceed with that integration.
Chatwoot (cw_conversation, cw_user_*) is set only when you click Contact support, so your conversation stays open while you move around the app. Signing out removes them.

Google Picker cookies are not set automatically on page load. They are set only after direct user interaction with the Google Drive import feature.

We do not control third-party cookie contents or lifetimes. For details, refer to Google's Privacy Policy and Stripe's Cookie Policy.

For more information about how we handle your personal data, see our Privacy Policy. For complete terms governing your use of UrQ, see our Terms of Service.

Browser Settings

Most browsers allow you to:

View what cookies are stored
Delete cookies (all or selectively)
Block cookies from specific sites
Block all cookies (note: this will prevent UrQ from working)

To manage cookies, check your browser's help documentation:

Changes to This Policy

We may update this Cookie Policy when we add new features or change our cookie practices. When we make material changes:

We will notify you via email or in-app notice
We will update the "Last updated" date above
Changes take effect 30 days after notice (or immediately for legal requirements)

Your continued use of UrQ after changes take effect constitutes acceptance of the updated policy.

Contact Us

For questions about our cookie practices:

Email: legal@urq.app

Mail:
Sigwin d.o.o.
Potočka ulica 16
Križevci, 48260
Croatia